Quality Improvement Resources

1. Summers, Donna. Quality, 4th Ed (2006). Upper Saddle River, NJ: Pearson Publishing Co.

2. Cassidy, Anita, & Guggenberger, Keith (2001). A Practical Guide to Information Systems Process Improvement. Boca Raton: St. Lucie Press.

3. Thaler, Richard H., & Sunstein Cass R. Nudge: Improving decisions about health, wealth and happiness. Penguin Books USA.

https://qi.elft.nhs.uk/resources/improvement-tools/

IHI