Using Quality Improvement Tools
Force-field Analysis
What: A force-field analysis is a chart that helps teams separate the driving forces and the restraining forces associated with a complex situation.
Why: Helps to identify driving forces encouraging process improvement as well as forces acting to restrain improvement efforts.
- Can be used as a basis for categorizing and discussing issues surrounding a specific problem or opportunity
- Brainstorm ways to enhance the effects of driving forces and mitigate restraining forces
When: Useful when it is difficult to identify levers of change
How: